Re: No Virgin Media wall socket at installation - M100 Fibre Broadband. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Don’t plug the power cable into a plug socket yet. 7; 0; 0; CoachDanny. I just ordered the self equipment kit, broadband and Virgin media TV and just noticed we don't have a wall media socket, can we contact - 5171519Here are answers to your most asked Virgin Media Broadband questions: Do you need a Virgin Media wall socket for broadband? Yes, you do. Call the pre-installation and delivery team on 0800 052 1734. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. . Vonage 2nd line. Kit arrived today…no wall box so unable to install. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Various cable mediums are used in modern systems to transmit data. The large Eurobell wall box is where you would connect. . #2. No coax wall socket, how can I connect my router? : r/VirginMedia r/VirginMedia • 3 yr. I don't work for Virgin Media. Some cordless systems have a paging function (often controlled from a button on the base station). In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Try plugging the cable you can see into the hub to see if it works. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). )Hi there Thank you so much for your post and welcome to the community forums, it's great to have you here. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Call the pre-installation and delivery team on 0800 052 1734. We can certainly look to get an engineer booked in for you. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. #1. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. This is designed to push over the existing screw connector the outlet has. Networking and WiFi. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. I don't work for Virgin Media. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. My Virgin wall socket just have phone line, didn’t get. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. If no. Trouble shooter. However, there is no Virgin Media Wall socket in my house. on 23-10-2022 13:36. VM BB TV Landline. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. There must have been a previous installation or you would not have been offered a self install. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. I have checked outside and there is a brown box shared with the neighbour. We're here to help. You'll have to cut the cable and seal the hole up. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). Account - Cable. You can test they’re secure by checking they don. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Vonage 2nd line. My Virgin Media App. I don’t it is fibre cable. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Usually it's just customizing your wifi name. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Kind regardsThe box and cables may have been removed by the previous occupiers. Switched On Families. ^Martin. Hi team. Manage Your Account. Fitting a new Virgin media wall socket in QuickStart, set up and connections yesterday; No wall socket ? in QuickStart, set up and connections. The new ones are just screws, the old style Telewest ones are like star shaped head. Very poor advice. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Second, you'll likely need a manned installation for your VM services. Unscrew the white cable with the black collar. The first thing is to start making alternative arrangements for your internet connectivity. ago Sometimes you will get a random cable sticking out of a wall with no isolator. Alternatively, you can use any coaxial cable with an F connector. Call the Pre-installation and delivery team on 0800 052 1734. It is surface clipped usually. " The hub is upstairs as previously said. Eric714. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet. Could I get someone to come - 5400021. Leave at least a six-inch gap between power cables and the Virgin Median coaxial cable to avoid interference with the signal. 0 Kudos Reply. Can I have engineer visit and setup it? I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Whichever is the most suitable. Security matters. Sorry man. We recently applied for a virgin package of tv, phone and broadband. The cable that comes from the wall is an F-type cable and what goes in the TV is a normal TV cable, so I bought an F Type to Coax TV Cable to connect those two. Security matters. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. From there it is going into the white distribution amplifier. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. . Wall Socket. The wall socket is - 5109379. Page 7 360 Mini box connected 360 Mini box by pushing it to your Virgin Media socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. It should be free of charge. Estonia and the Netherlands have already switched. I have the most. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketOptions. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Could you please advise my next steps! Thank you, Alex - 5391208What confuses some people is the push-on connector provided. Just make sure you definately don't need it, or won't be needing it again. If you really need to take them off, just use a screwdriver to unscrew the screws. Here are some check points to make sure your phones are in good working order. Client62. 0 Kudos Reply. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. The second two black cables are from a satellite dish, used by. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. No Virgin Media wall socket on 19-10-2022 08:24. Account - Mobile. The previous tenant had virgin - 4955543I have this one but it won’t fit, what can I do. I think there’s something missing to the Virgin Media wall socket in my flat. Options. I'm afraid that we won't be able to book this in as you don't have an active account with us, however if you speak with our Sales Team on 0800 183 1234 this is something they'll be able to help you with. Back a step. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Re: No Virgin media wall socket. Virgin cables must only be provided by isolated sockets provided by Virgin Media. . Re: My house wall socket that cannot fit to VM hub. There should be a screw F socket on the bottom where the cable is now just pushed onto. 5. Feed the screws provided with the mount kit through the holes on the mount and tighten them by hand. Make sure that all of the cables are plugged in securely and that there are no loose connections. Hi I have ordered a quick start kit and don't have a virgin media wall socket. There is a cable on the right of the box coming from the outside. com. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I recently applied and received the delivery for a virgin package of tv broadband. on 21-08-2023 20:36. Get the Hub ready by connecting the wires. It has two outputs on the left of the wall box. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. Hey Juanr, thank you for. sophiekerrs. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. Problem solved? Click to mark as a Helpful Answer,. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Turn on and start the Box. I'm very sorry to hear about the non-wall socket. Security matters. I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Broadband deals; Broadband, TV and phone deals;QuickStart, set up and connections. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. Live TV uses co-ax cables. Virgin Media Wall Socket. Getting Connected with Virgin Media is easy when you have a wall socket. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. 3. Getting started & FAQ. There is not a simple wall socket, but instead things seem a bit more complicated. So yes, following many takeovers, this is now your Virgin Media connection. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We've taken the front of the box off and inside there is an isolator but nothing else. Tried looking but can't see a way to book an engineer for this?. Is there likey to be any problem with this, such as degraded of weaker quality or speed. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. VM don't use fibre inside the property. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Any help please?Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Don’t worry that it is not a threaded plug. I have looked everywhere but can't seem to find one. We can certainly get an engineer visit booked for you to come and install things however we'll need to confirm your address details to ensure it's being booked on the correct account. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. Browse Virgin Media Virgin Media Community. We have a virgin media wall socket with an - 4353656 - 2. how can we go about changing our self install to. Using another wall socket is crucial, especially if you don’t know what is wrong with the other socket. Tudor. Hi, I am experiencing the same issue with my install kit. Explain what needs to be done and book an engineer visit. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. Turn on and get connected. I've also got an old NTL phone socket so. How do I book one? - 5404317. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Customer since 1993. in Networking and WiFi Sunday; No Virgin Media Wall socket . I'm a Very Insightful Person, I'm here to share knowledge, I don't. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Account - Cable. B&Q are running low on these however. However, I do not have any of the specified wall sockets available, and the round socket that is. When you 'page' the handsets, all of the cordless handsets should ring. on 03-08-2020 18:05. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. 132Mb average speed. Can I order an engineer please. The UK isn’t the first country to make this move. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. Account - Mobile. Adduxi. I have signed up as a new user for Virgin Fibre. Check service status. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. Virgin Media; My Virgin Media; Shop;. As bertles says it looks like a Satellite TV outlet that's been installed during decoration/the original build given it's unbranded, and recessed. Hi, I have the same issue. No, any cables within the house can be touched as much as the householder wants to touch them. 1 ACCEPTED SOLUTION. com. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. We have tried plugging it into the only box we found it would fit but no luck. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. If you have no luck you will need a technician’s install. 5K. We've taken the front of the box off and inside there is an isolator but nothing else. #12. If possible, I would like to get rid of this rather ugly white. One of them was Telewest. on 28-10-2022 17:29. Tudor. I’m a new Virgin customer, and the previous occupants used a different provider. We can certainly get a move of the equipment. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!Got my virgin media self install kit but I don't have a virgin socket. Switched On. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. Don’t have virgin media wall socket. Hi. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. on 21-08-2023 20:36. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. The first thing is to start making alternative arrangements for your internet connectivity. Virgin Media Community. QuickStart, set up and connections. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. It should be free of charge. Panting like a fiend. Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections 5 hours ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections 6 hours ago; Cable already connected to Virgin Wall Socket in QuickStart, set up and connections yesterdayWe would like to show you a description here but the site won’t allow us. Hey @Aslamali14 thanks for reaching out to us and a warm welcome to the Virgin Media. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If however the socket itself has been removed you will need assistance. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I'm having broadband speed issues with my new package and an electrician has told me that the reason powerline adapters don't seem to be working for me is because there is a a different electrical circuit for the upstairs and downstairs of my property. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. Quickstart is the quickest and easiest way to setup our services. If you look into the back of your Hub, you'll see a port named. Options. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Manage Your Account. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Thanks for posting, welcome to both Virgin Media and the Community. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. 29/07/15 - 16:50 #1. 1. I have taken a look on our side and I can see you have an engineer. Got my virgin media self install kit but I don't have a virgin socket. Security matters. Thanks robertdwhite, I have booked a visit for the next available slot which you can view here via the MyVM app. It is actually a VM box but a very old one, even though it was still in use just over a month ago. I have gone through several videos and found that there should be wall socket inside your home. Not all properties have an internal wall box. It is likely you will be waiting a few days. Stay safe online. If no luck, call. My Virgin Media App. The best thing to do if. Once you have the adapter, you can use it to plug your phone into your hub. Also available from the likes of Screwfix, Homebase, Toolstation etc. 3 minutes ago. 0. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. I can only find the TV socket. on 31-12-2021 10:47. We all know and love the internet and TV services that can enter our homes through entry points. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. those who. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. When I proceeded to set up my Hub 3 I quickly realised that. I have looked everywhere but can't seem to find one. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Any help would be greatly appreciated! Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Re: Wall socket. On the day of activation, connect your new router to the master phone socket. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. The phone number doesn't connect you. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. CryptoGetting Connected with Virgin Media is easy when you have a wall socket. on 17-10-2022 15:06. . The OUT terminal from the Technetix isolator has a terminator cap on it. Hello, I'm trying to set up my Virgin Media broadband. Options. on 25-09-2022 15:41. The pre-install team number is 0800 052 1734. Entertain me; Broadband Deals. Plug into the Virgin Media wall socket. That would indicate the base station and the handsets are in communication with each other. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. The cable fits in the socket shown in the image attached. 3. Step 3. I was trying to book an engineer but I didn’t get anywhere. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. Broadband Deals. 33. If you take a look at the back of your Smart Hub, you. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow. Learn more. That is a rooftop aerial outlet for Freeview TV. Browse Virgin Media Virgin Media Community. If you can get Quickstart, you can choose one of two delivery options. Just had the Hub 3 delivered for Quickstart. Your "loss of signal" point is a good one. You need to go outside and locate the brown or grey omnibox on the wall. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. Account - Cable. Or if the other end of the white cable is in a more useful. Solved: Previously, I had BT connection so I need a wall socket. Tudor. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. Thankssocket you need will be marked with the Virgin Media logo. Hello, i registered VM broadband and scheduled to delivery on 1st September. I've recently moved in into a new flat. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I have had a look into your. Browse Virgin Media Virgin Media Community. Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. Go to solution. Virgin Media Wall Socket. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. Would I be able. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. i opted for the self install, however on inspection we - 5180915. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. Options. My order is p. 0 Kudos. We would like to show you a description here but the site won’t allow us. 3 weeks ago. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Thank you. its power supply. Tudor. . Networking and WiFi. My Virgin Media App. Thank you. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Re: My Flat doesn’t have wall socket. 4. Mark as New; Bookmark this message; Subscribe to this message; Mute;. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Hold the mount against your wall so the holes along the top and bottom line up with the holes you just drilled. a week ago. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. This is designed to push over the existing screw connector the outlet has. Tuning in. It is actually a VM box but a very old one, even though it was still in use just over a month ago. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). I’ve received my QuickStart package to find I do not have a compatible wall socket. If it’s damaged or not working correctly, it could be causing your internet issues. Tudor. Call the Pre-installation and delivery team on 0800 052 1734. Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. Hi I ordered the Quick start set bit it seems i dont have the wall soket i need to install the kit. SpeedToday I'm going to show you how to connect a V6 or TiVo box to a Virgin Media Hub, using the Powerline kits we offer. Browse Virgin Media Virgin Media Community. Location. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Options. 3K; 6. It also protects the network from 240 volts being fed to it by faulty TVs in your home. See where this Helpful Answer was posted. . Manage Your Account. Tudor. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use.